OUR QUALITY GUARANTEE
We want every customer to be delighted with their purchases from us.
Please let us know if you are not 100% satisfied with your purchase so we can try to assist.
If you received an incorrect or damaged item, please call or email us within 30 days of your delivery date so we can correct the problem immediately.
For unopened / unused Steepware, we can offer full store credit of any item, minus the cost of return shipping, within 30 days of your delivery date.
For Tea and Gifts, we can not accept any returns, as tea is a food product. We encourage buying tea in sample sizes before buying them in the larger bulk sizes. Also, as a natural agricultural product, some seasonal variance in flavor profile is to be expected.
We do not offer exchanges or returns for ceramic or glass products broken upon use.
UNOPENED / UNUSED STEEPWARE RETURN PROCEDURE
1. Contact us at email@example.com requesting return approval. Please include your name, order number, unopened / unused Steepware item(s) you wish to return, and the reason for return.
2. Once your Return is approved, we will email you a shipping label to return the products to us. Please pack with care.
3. Once we have received the returned product in good condition, we'll issue your Gift Card to joyceisland.com.
Please note: Original and return shipping charges will not be refunded.